Refund Policy

1. Satisfaction Guarantee

CS2 Gaming Hub offers a 100% satisfaction guarantee on all our products. If you're not completely satisfied with the quality, content, or condition of any item in your purchase, we will provide a refund or credit at our discretion.

This guarantee applies to both one-time purchases and subscription deliveries.

2. Eligibility for Refunds

You may be eligible for a refund in the following circumstances:

• Technical Issues: Products that are inaccessible or non-functional due to technical problems on our end
• Content Discrepancy: Products that significantly differ from their description on our website
• Duplicate Purchases: Accidental duplicate purchases of the same product
• Unauthorized Purchases: Charges made without your authorization
• General Dissatisfaction: If you are unhappy with a product for any reasonable cause

3. Refund Request Timeframe

To be eligible for a refund, you must notify us of the issue within:

• 7 days of purchase for digital products and one-time purchases
• 14 days of the billing date for subscription charges

We strongly recommend that you review your purchased content as soon as possible to ensure timely reporting of any issues.

4. How to Request a Refund

5. Refund Methods and Processing Time

Refunds will be issued using the original payment method used for the purchase:

• Credit/Debit Card refunds typically appear on your statement within 5-10 business days
• PayPal refunds typically appear in your PayPal account within 1-3 business days
• Bank Transfer refunds may take 5-7 business days to process

In some cases, we may offer store credit or an extended subscription instead of a monetary refund, particularly for partial refunds or special circumstances.

6. Non-Refundable Items

The following items are generally not eligible for refunds:

• Products purchased more than 7 days prior to the refund request
• Products where there is evidence of excessive use or consumption of a significant portion of the content
• Products that have been downloaded, copied, or transferred
• Free products or bonus items included with a purchase
• Gift cards or redemption codes once they have been revealed or used

However, exceptions may be made on a case-by-case basis at our discretion, particularly for technical issues or extenuating circumstances.

7. Subscription Cancellations

You may cancel your subscription at any time by:

• Logging into your account and updating your subscription settings
• Contacting our customer service team at support@cs2gaminghub.com
• Calling us at +44 1322 470747 during business hours

When you cancel a subscription:

• You will continue to have access to your subscription content until the end of your current billing period
• You will not be charged for future billing cycles
• No partial refunds are provided for the unused portion of your current billing period unless otherwise specified in this policy

8. Special Circumstances

8.1 Unauthorized Purchases

If you believe your account has been used to make unauthorized purchases, please contact us immediately and also notify your payment provider. We take such matters very seriously and will work with you to resolve the situation.

8.2 Service Outages

In the event of extended service outages that prevent access to purchased content, we may offer partial refunds or service extensions at our discretion, proportional to the duration of the outage.

8.3 Product Discontinuation

If we discontinue a product or service that you have purchased, we will provide either a prorated refund for the unused portion of your subscription or offer an alternative product of equal or greater value.

9. Legal Rights

This Refund Policy does not affect your statutory rights as a consumer. Depending on your location, you may have certain rights that cannot be limited by this policy.

For customers in the European Union, you have the right to cancel your purchase within 14 days without giving any reason, in accordance with the EU Consumer Rights Directive. However, by accessing digital content, you acknowledge that you are waiving your right to cancellation once the content delivery has begun.

10. Contact Information

If you have any questions about our Refund Policy, please contact us at: